Frequently Asked Questions (FAQs)
About "Courage with DR Congo" Online Store
Q: What is the purpose of this site?
A: This is an online store that sells products made by women at the Tchukudu Women's Training Centre (TWTC) in the Democratic Republic of Congo, as well as products generously donated by others in support of TWTC (see Acknowledgements).
Q: How long will this site remain open?
A: Because this site is operated as part of a college course at St. Lawrence College, it will be open for a limited time only, from November 12 to December 7, 2018. Depending on a variety of considerations, TWTC may decide to re-open, and independently run, this online store at some future time, but at this point, this has not yet been confirmed.
Q: Where do the products on this site come from?
A: The Small Gift Bags and Shopping Bags were made by the women at the Tchukudu Women's Training Centre, as part of their education in sewing skills. Poster art, original painting "Dignity", and the artwork on the cover of Journal Notebooks was donated by artist Heather Haynes. Lava Bead Bracelets were assembled by the Enactus St. Lawrence College team, and these bracelets come paired with dōTERRA essential oils, donated by distributor Emmy Pickering. Greeting Cards were created and donated by artist Richard E. Armstrong. See the Acknowledgement page for more details about these contributors.
Q: Who receives the proceeds of selling these products?
A: All of the proceeds from the products sold on this online store will go directly to support women and children connected to the Tchukudu Women's Training Centre in DR Congo. An exception to this is the original painting "Dignity" by Heather Haynes. Half of the proceeds from this sale will go to TWTC, and half to the artist.
Q: How are you ensuring that the money, in fact, goes to TWTC?
A: Although this is a student-run project, it is closely supervised by St. Lawrence College professor Polina Buchan, who is working with the co-founder of the Tchukudu Project, Cathy Cleary, based in Kingston, Ontario. The billing for this site is linked directly to a bank account for the Tchukudu Project. Students who are working on this project do NOT have access to that element of the site. Students also do not have access to the shoppers' billing information. If you have any further questions about this, please contact professor Polina Buchan at email@example.com
Q: Can I get a donation tax receipt for buying products on this site?
A: Unfortunately, no. Canada Revenue Agency doesn't allow the issuing of donation receipts for transactions in which a person receives an "advantage" during the transaction. In this case, you are receiving products from the store in exchange for your payment, so your payment cannot be considered a donation for tax purposes, and we can't provide you with a donation receipt.
Q: Is there another way I can support the Tchukudu Women's Training Centre, other than purchasing items from this store?
A: Yes! Contact Cathy Cleary at firstname.lastname@example.org or 1-613-876-0330 to find out how you can help. Some opportunities include sponsoring a woman through her training program at TWTC. See also the "Get Involved" page for more information.
Q: Who created this site?
A: This site is the result of an experiential learning project by St. Lawrence College marketing students, as part of their course work. Teams of second-year diploma students competed by submitting various versions of site designs and layouts. The design and layout of the site you are seeing now, is based on the work of Sarah Lanteigne, with contributions from Nathan Wilkinson and Nicholas Belmont, all of whom are St. Lawrence College Marketing students. The logo for the store was developed by Spark, an in-house creative agency at St. Lawrence College. Product photography is by Colton Leonard, a St. Lawrence College Advertising & Marketing Communications student.
Q: What does your logo mean?
A: The store's logo was created by Spark, an in-house creative agency at St. Lawrence College. It features the name of our store, "Courage with Democratic Republic of Congo", and a thumbprint with a heart inside. The idea for the thumbprint came from one of the products sold in our store. Each one of the Gift Bags comes with a label that includes the thumbprint and the name of the woman who created that bag. In a broader sense, the thumbprint also symbolizes connection and warmth, and making a tangible impact. Our brand colours are Opportunity Yellow and Trustworthy Deep Blue.
Q: Where do you ship? What is the shipping cost?
A: We will ship anywhere in Canada (sorry, we don't ship to the US or internationally). Shipping is free, with generous support from St. Lawrence College. Unfortunately, we are not able to ship outside of Canada.
Q: How long does shipping take?
A: We strive to fulfill each order as quickly as possible, but we kindly ask for your understanding and patience. Online orders are manually processed by students on Mondays, Wednesdays and Thursdays and are shipped from St. Lawrence College campus in Kingston, Ontario. We use Purolator to ship the products to you. We don't ship through Canada Post, so the ongoing labour disruption will not impact the shipping timelines.
Q: Will these products be available for sale anywhere else?
A: In addition to this online store, students will run a physical pop-up store in the St. Lawrence College Kingston Campus Cafeteria on November 12, 14, 15, 19, 21, 22, 26, 28, 29, and December 5. If shopping at the pop-up store, you will be able to pick up your products immediately.
Q: What is your return/refund policy?
A: We do not accept returns or issue refunds. We are very sorry if you are dissatisfied with your product. We kindly ask for your understanding and forgiveness. This is a student project, run on a volunteer basis or as part of a college course, aimed at benefiting a charitable organization. Our store will only remain open until the end of the semester, and if we accepted returns, there would be limited opportunity for the returned inventory to be resold. Our sincere apologies.
Q: I have a further concern/question about shopping on your site, how this site works, your products, shipping, etc. Who do I contact?
A: Please email Polina Buchan, Professor of Marketing at St. Lawrence College at email@example.com
About the Tchukudu Women's Training Centre
Q: Is the Tchukudu Project a charity organization?
A: Yes, the Tchukudu Project is a charity organization.
Q: What does the Tchukudu Project do?
A: The Tchukudu Project runs the Tchukudu Women's Training Centre, the Tchukudu Kids Home, and Jonathan Holiday School, in Goma, Democratic Republic of Congo.
Q: Who does this organization help?
A: The Tchukudu Women's Training Centre helps vulnerable women and families in the DR Congo with the training and skills needed to start a sewing/tailoring business. This allows women to create financial independence, feed their families, and reignite hope.